About Avolta

Avolta is a leading innovator in security solutions, dedicated to protecting critical assets and ensuring safety across various industries. With a strong focus on automotive security, we specialize in developing cutting-edge technologies such as advanced anti-theft systems, to safeguard vehicles and enhance driver and passenger safety. By leveraging artificial intelligence, machine learning, and computer vision, we deliver innovative solutions that address complex security challenges in the automotive sector and beyond. Our team is composed of highly skilled professionals who are committed to excellence, integrity, and the mission of creating a safer future.

Position Overview

Avolta is seeking an experienced and customer-focused Customer Support and Success Advisor to join our team in a pro bono, advisory capacity. This role is ideal for individuals passionate about ensuring customer satisfaction and contributing their expertise to a mission-driven organization.

As an Advisor, your contributions will be advisory, consultative, and non-operational. You will provide high-level guidance, mentorship, and recommendations on customer support strategies, client relationship management, and customer success initiatives. This is not an employment relationship and does not involve performing employee-type duties; instead, it is a thought-leadership role that complements Avolta’s existing team.

Key Advisory Contributions

• Provide strategic advice on customer support strategies and client relationship management.

• Share insights on the latest trends and best practices in customer support and success.

• Participate in high-level discussions to shape Avolta’s customer support and success strategies.

• Offer independent perspectives on evaluating the effectiveness of support processes and initiatives.

• Act as a mentor and guide to Avolta leadership and the customer success team.

• Communicate complex customer support concepts to internal stakeholders in a clear, impactful manner.

• Uphold the highest standards of professionalism and integrity in all advisory activities.

Required Qualifications

• Proven experience in customer support, client relationship management, or a related field.

• Strong understanding of customer support principles and practices.

• Excellent communication and interpersonal skills.

• Strategic thinker, able to provide guidance without execution of operational tasks.

• High level of responsibility, maturity, and a commitment to Avolta’s mission.

• Ability to collaborate effectively with senior leadership in an advisory capacity.

Preferred Qualifications

• Experience in the technology, security, or automotive industries.

• Familiarity with customer support tools and platforms (e.g., CRM systems).

• Knowledge of customer success frameworks and methodologies.

Compliance Framework

This advisory position is fully compliant with Canadian federal and provincial labour standards:

• Advisors are not integrated as employees and do not perform employee-type duties.

• Their contributions are advisory and non-executory, comparable to board or governance functions, which are recognized as permissible unpaid roles.

• In limited cases, advisors may engage in light-touch involvement, such as reviewing materials or providing refinements, where this is naturally necessary to deliver appropriate and well-founded advice. These activities strictly complement their advisory duty, remain consultative in nature, and do not replace or assume the responsibilities of employees.

• There is no expectation of remuneration or future employment, and the advisory nature of the role is fully disclosed.

• This position is strictly guidance- and leadership-oriented, with no displacement of staff or assumption of employee responsibilities, ensuring full compliance within Canadian labour laws and best practices.

Why Join Avolta as a Customer Support and Success Advisor?

• Contribute to a mission-driven organization that plays a critical role in advancing security solutions.

• Gain valuable experience and insights into the technology and security sectors.

• Collaborate with a team of passionate, talented, and dedicated professionals.

How to Apply

If you are an experienced customer support and success professional with a passion for innovation, we invite you to join us in this pro bono advisory capacity. Please submit your application directly on this page by providing your resume, a brief statement of interest, and any relevant examples of previous work.

Avolta is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all advisors and team members.