About Avolta:
Avolta is a leading innovator in security solutions, dedicated to protecting critical assets and ensuring safety across various industries. With a strong focus on automotive security, we specialize in developing cutting-edge technologies, such as advanced anti-theft systems, to safeguard vehicles and enhance driver and passenger safety. By leveraging artificial intelligence, machine learning, and computer vision, we deliver innovative solutions that address complex security challenges in the automotive sector and beyond. Our team is composed of highly skilled professionals who are committed to excellence, integrity, and the mission of creating a safer future.

Position Overview:
Avolta is seeking an experienced and customer-focused Customer Support and Success Advisor to join our team in a voluntary capacity. This role is ideal for individuals who are passionate about ensuring customer satisfaction and are looking to contribute their expertise to a mission-driven organization. As a Customer Support and Success Advisor, you will provide guidance on customer support strategies, client relationship management, and customer success initiatives. This is a voluntary role with the potential for future opportunities within the company.

Key Responsibilities:

• Provide strategic advice on customer support strategies and client relationship management.
• Collaborate with the customer support and success team to enhance customer satisfaction and retention.
• Offer insights on the latest trends and best practices in customer support and success.
• Participate in high-level discussions to shape Avolta’s customer support and success strategies.
• Assist in evaluating the effectiveness of customer support processes and initiatives.
• Communicate complex customer support concepts to internal stakeholders in a clear and impactful manner.
• Uphold the highest standards of professionalism and integrity in all advisory activities.

Required Qualifications:

• Proven experience in customer support, client relationship management, or a related field.
• Strong understanding of customer support principles and practices.
• Excellent communication and interpersonal skills.
• Strategic thinking and the ability to provide high-level guidance.
• High level of responsibility, maturity, and a commitment to Avolta’s mission.
• Ability to work collaboratively in a team-oriented environment.

Preferred Qualifications:

• Experience in the technology, security, or automotive industries.
• Familiarity with customer support tools and platforms (e.g., CRM systems).
• Knowledge of customer success frameworks and methodologies.

Why Join Avolta as a Customer Support and Success Advisor?

• Contribute to a mission-driven organization that plays a critical role in advancing security solutions.
• Gain valuable experience and insights into the technology and security sectors.
• Collaborate with a team of passionate, talented, and dedicated professionals.
• Potential for future opportunities within Avolta based on performance and interest.

How to Apply:
If you are an experienced customer support and success professional with a passion for innovation, we invite you to join us in this voluntary advisory capacity. Please submit your application directly on this page by providing your resume, a brief statement of interest, and any relevant examples of previous work.

Avolta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all advisors and team members.